Analysis of The Implementation of Prima Service Management to Increase Interest in Hajj and Umrah Pilgrimages Follow Manasik at HMC Payakumbuh

Asni Asni*    -  Universitas Islam Negeri Sjech M. Djamil Djambek Bukittinggi, Indonesia
Andis February  -  Universitas Islam Negeri Sjech M. Djamil Djambek Bukittinggi, Indonesia
Moh Arfin Rofiqi  -  Universitas Islam Sultan Agung, Indonesia

(*) Corresponding Author
DOI: 10.21580/mz.v4i2.17144

 

Providing knowledge of Manasik is the task of the government and travel agencies organizing the Hajj and Umrah. The objective of holding rituals is To practice independence, as well as so that the congregation can carry out worship according to the guidance of the Prophet. However, there are still many in the holy land of the congregation who only rely on a guide while on the ground because they do not understand and do not know corners of the city of Mecca because they only manasic 3-4 times. There needs to be excellent service to attract their interest following the manasic class. This research aims to know the excellent implementation management service in HMC (Hijrah Muslim Center) Payakumbuh. The method used in the study This is method descriptive- a qualitative. Results show Organizer rituals in institution rituals HMC The Great Wall Already apply good service by service standards and principles of excellent service. Marked by the satisfaction felt by the congregation undergoing manasik at HMC. In addition to manasik for free, HMC also provides services to the congregation in the form of facilitating the congregation to complete the administrative requirements in the form of passport administration, meningitis vaccination, photos, provision of small gifts, exchange Money real, and savings Hajj And Umrah.

 

 

Keywords: Prima Service Managemen; Interest Congregation; Rituals Hajj Umrah

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Munazzama: Journal of Islamic Management and Pilgrimage
Published by Department of Islamic Management and Pilgrimage (MD-MHU)
Faculty of Da'wa and Communication UIN Walisongo Semarang
Jl Prof. Dr. Hamka Kampus III Ngaliyan Semarang 50185
Phone: +6287832462000 (Fania Mutiara Savitri)
Website: https://fakdakom.walisongo.ac.id/

ISSN: 2808-7577  (Print)
ISSN: 2808-7496  (electronic/online version)


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